Shipping

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Magical Cool offer worldwide shipping.

Shipping time is the transportation time of one parcel from Devilinspired’s warehouse to hands of customers. Here are 2 shipping methods available: ‘Expedited Shipping’ and ‘Standard Shipping’.

When a parcel is shipped by ‘Expedited Shipping’, it is shipped by International Express companies, mainly FedEx, TNT, DHL, UPS and etc.

For ‘Standard Shipping’, the parcels are shipping by ePacket mainly.

We have long term partnership with Official or Agencies of International Express companies/postal service. When the parcels are handed over to them, we could not withdraw the shipment and the shipping will occur inevitably.

Average estimated shipping time:

Expedited Shipping: 5-7 days

Standard Shipping: 15-25 days

Please note the estimated shipping time is only for reference, the actual time might be different according to the actual condition.

Tracking websites of some international express companies:

FedEx: https://www.fedex.com/en-us/home.html

TNT: https://www.tnt.com/express/en_au/site/shipping-tools/tracking.html

DHL: http://www.dhl.com/en/express/tracking.html

UPS: https://www.ups.com/track?loc=en_US&requester=WT/

SF Express: http://www.sf-express.com/us/en/dynamic_function/waybill/

EMS: http://www.ems.com.cn/english.html



ePacket and How to Tracking An ePacket Parcel

ePacket delivery is a shipping option offered by POST OFFICES between different countries. It is an agreement between the US Postal Service (USPS) and China Post.

AVAILABLE COUNTRIES OF ePacket

Asia  Japan, Indonesia, Israel, Korea, Malaysia, Saudi Arabia, Singapore, Thailand, Turkey, Ukraine, Vietnam
Europe

Austria, Belgium, Denmark, France, Finland, Germany, Greece, Hungary, Ireland, Italy, Luxembourg,

Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, United Kindom, Ukraine

North America Canada, USA
South America Brazil, Mexico
Oceania Australia, New Zealand
Arica /

(Refers from the official ePacket website, might have changes)

The delivery range of ePacket:

(1) United States - all territories and all overseas military mailing addresses;

(2) United Kingdom - the mainland and the Channel Islands, the Isle of Man;

(3) France - only the mainland, overseas territories cannot be delivered, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, Saint Pierre and Miquelon, Mayotte;

(4) Other countries and regions - only mainland.

Support languages of ePacket are English; Japanese; Italian, Spanish and Russian. So please choose one language from these five when filling in the shipping addresses if choose ‘Standard Shipping’ methods in Cosplanet.

How to track an ePacket parcel:

When a parcel is entered transportation system, customers could track it on both website of EMS and destination country’s Official Postal Office’s website. For customer who locates in the USA, parcels could be tracked on the website of USPS; for customers who locate in the UK, parcels could be tracked on the website of Royal Mail, and for customers who locate in France, parcels can be tracked on La Poste. Customers in other countries/locations could use the same ways to track.



Tax

We really beg your forgive that Customs duty is out of our control for this situation. We can't guarantee there will be always no tax fee. And dear customers are responsible for the tax fee if it occurs.

In order to avoid high tax fee, the descriptions of your parcel would be ‘Dress sample’ or ‘Gift’, and the claiming value of your item(s) would be much lower than the practical value.

Unfortunately, if your parcel is held by customs, we will contact you timely by email. Please pay more attention to your mailbox and offer the relevant information that needed.



Notes

1. P.O. Box or APO/FPO addresses could only be shipped by ePacket shipping method even if the expedited shipping method was chosen.

2. Please remember to leave TEL/PHONE number. Otherwise, the parcels will not be able to ship.

3. The shipping fee will automatically change along with the weight of the parcel.

4. For customers who from Brazil, please leave a message to provide your 11-digit CPF number.

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